- How quickly do you respond to general enquiries? - Within 24 hours
Delivery Times for packages UP TO 5kg? - 2-6 business days via AusPost (Australia wide)
Delivery Times for packages OVER 5kg? - 2-10 business days via Express Courier (Australia wide)
Tracking Provide? - Yes Online Tracking is provided for all purchases
Insurance? - Yes, we provide FREE Insurance on all items!
Delivery Costs? -
$8 - up to 1kg package weight
$12 - 1 to 3kg package weight
$16 - 3 to 5kg package weight
$20 - 5 to 10kg package weight
$30 - 10kg to 20kg package weight
FREE - orders over $100
- Combined Postage? - Yes, all purchased items are combined based on item weights and are automatically totalled & calculated at the checkout
Tracking Provided? - Yes, we use Aus Post and Couriers and send the tracking number to you
Pickup Available? - Yes we have FREE pickup for Perth Metro only (Secret Harbour, Baldivis, Alfred Cove & Osborne Park)
Payment Methods? - we accept:
- Master Card
- Apple Pay
- Bank Deposit
- COD (cash on delivery/pickup)
Payments Secure? - Yes via Shopify's secure payment platform
- What Brand of Food? - We only use Skretting & Ridleys Aquafoods
- Warranty & Returns Policy:
- Electrical items (air/water pumps etc.) - Warranty for 90 days minimum. Some items may have an extended warranty for 6/12 months which will be specified on the item description.
- Fish Food - Returns are not accepted.
- We do not accept returns for products which are not broken
- Contact us via our website or facebook page for all Warranty & Returns queries.
- All Warranty & Returns queries will be replied within 2 business days.
- Customer pays for shipping costs of Returned items.